How We’re Different

We call it “The TRS WAY”

Listen First

Whether you need repairs, new parts, or process improvement help, we start our process the same way every time by listening to you. Your context and perspective are essential to coming up with the right solution for your unique needs.

Understand Needs

With your context, we then apply our 20+ years of experience and expertise to dig deeper into the parts and additional situational context to build out a complete understanding of your unique needs.

Collaborate on Solution

Performing the solution is smoother and faster because of the previous steps. During the solution phase, we continue to prioritize clear and consistent communication by setting key milestones and touchpoints to communicate progress and any new information quickly so that there are fewer surprises along the way.

Review & Improve

We believe in continuous improvement, and post-project and quarterly reviews are essential to identify new ways to reduce costs and downtime for the next project. In this increasingly virtual world, we also now provide the option for virtual part inspections for our more cautious customers.

What This Means to You Our Customers